What sets Unwired Storage apart

- Written by Kiara Casandra, Unwired Storage

Digital Transformation   We assist self-storage businesses in reimagining their operations by digitizing the customer experience, the organization, and operations. This includes implementing omnichannel communication and leveraging customer insights to create seamless interactions. We foster digital collaboration, promote innovation, and build a virtual workforce while adopting agile work approaches and standard platforms centered around customer needs. Our approach ensures that medium and large-sized self-storage businesses can future-proof their operations, enhance customer satisfaction, and increase ROI.

Customer Experience Enhancement   Recognizing that satisfied customers are more loyal, we focus on crafting personalized customer journeys. This involves implementing omnichannel support to ensure consistent and efficient communication across platforms like chatbots, phone, email, and social media. We utilize automated support features by integrating chatbot solutions and automated systems to handle customer inquiries promptly. Additionally, we adopt a customer-centric mindset by aligning processes and tools to prioritize customer needs and expectations. This strategy helps businesses stand out in a competitive market by delivering unique and impactful customer experiences.

How We Do It   Our methodology revolves around building a responsive digital ecosystem that focuses on four key pillars: Customer interactions, by using platforms like Zendesk to manage inquiries from various channels in a unified system, ensuring no customer query goes unanswered; Operations management, by implementing cloud-based platforms like Storeganise with features such as interactive site maps and 3D storage simulators to automate and streamline operations; Billing and payment, by automating billing processes, including credit card charges, invoice generation, and payment reminders to reduce manual workload and credit risks; and Reporting and analytics, by providing built-in tools to generate reports, track KPIs, and gain insights into business performance for informed decision-making.