Cape Storit: Transforming Self-Storage Management with Storeganise

Company Information

• Company Name: Cape Storit 
• Head Office: Cape Town, South Africa 
• Website: [https://capestorit.com)

Introduction

Cape Storit, a self-storage company based in Cape Town, South Africa, has seen remarkable growth and transformation since its inception 3-4 years ago. Justin, the founder, shared insights into how adopting Storeganise's software revolutionized their business operations, making management easier and enabling significant expansion.

The challenge before Storeganise

Initially, Cape Storit faced substantial challenges in managing their facility and infrastructure. They even had to outsource facility management to a third party due to the complexity involved. "Originally, we were struggling with the management of the infrastructure to the extent that we actually got a third party to come in and manage the facility for a fee," Justin explained. The need for a robust management system was evident, as manual processes were time-consuming and inefficient.

The solution

Storeganise provided a comprehensive solution that allowed Cape Storit to bring operations in-house, thus focusing more on the customer-facing aspects of the business. "We came across Storeganise that made it a lot easier for us to manage it all in-house, which gave us the opportunity to focus on the front end and the front end shop," said Justin. The result was a seamless integration of technology that enabled growth from one site to four.

The key benefits of Storeganise:

Easy to manage and scale

Storeganise's user-friendly interface and robust features have made management straightforward, allowing Cape Storit to scale efficiently. 

Flexibility from the Open API and infrastructure:

The integration with Storeganise’s open API facilitated unmanned facility management, significantly reducing the need for manual oversight. "The difficulty was trying to find a management system that could integrate with access control. With the API plugins that Storeganise offers, we've got now manless operation systems," Justin highlighted. The Open API also helped Justin overcome the challenge of Stripe not being available in his territory, by building a custom payment gateway integration to help streamline bookings and enable the automated billing and invoices features available out-of-the-box with Storeganise.

Enhanced customer satisfaction:

Customers appreciated the technological upgrade, enjoying a user-friendly experience and the convenience of online bookings and payments. "Our customers absolutely love it. They like the technology upgrade and the user-friendly experience," Justin shared.

Reduced management overhead:

Automating operations through Storeganise has lessened the administrative burden, enabling the team to focus on strategic growth. 

Cloud-based and mobile responsive:

The ability to manage operations remotely has been a significant advantage. "One of the biggest benefits for me is that it is accessible on your phone, on your laptop, off-site and on-site. That benefit is allowing me to actually still be able to be on the front end and know exactly what's going on, even when I'm out of the office," Justin noted.

Simple onboarding and setup:

The onboarding process was straightforward and efficient, making it easy for the team to get up to speed. "The nice thing is that it is very simple to use. After two calls with your team, they knew exactly what was going on," Justin said.

Reporting and analytics:

Storeganise’s comprehensive reporting and analytics tools have empowered Cape Storit to make data-driven decisions. "The reporting behind that, the analytics is great. It breaks down everything from your revenue to your occupancy, to outstanding debts," Justin emphasized.

Conclusion

Cape Storit’s journey with Storeganise showcases the transformative impact of leveraging advanced software solutions in the self-storage industry. The ease of management, ability to scale, automated operations, and enhanced customer experience have collectively driven Cape Storit's success. "For anyone that's looking for a new infrastructure, I think this is a good fit," Justin concluded.

By continuously adding functionality and providing exceptional customer support, Storeganise has proven to be an invaluable partner for Cape Storit, helping them streamline operations and achieve significant growth.